CLAIMS

Making a claim

We understand that damage or loss of your instrument can be stressful and we pride ourselves on providing excellent service to support you through this difficult time.
For you it may be the only time you make an insurance claim.  For us, we handle many, many claim each year therefore we want to make everything as simple and as straight forward as possible.
If at any point you want to talk to us, we are here for you and can be contacted on 0118 384 2025.

But don't take our word for it, here is a short selection of of customer who have had to make claims have to say!

"I am extremely pleased with the efficiency of the claim process and I really want to thank Iain for the assistance. Having to deal with insurance claims is usually stressful, but the services of Jack Hayward Insurance made it manageable and pretty straight forward. I will definitely choose them again!"  
Alba Chiara Di Bari

"I just wanted to thank you and everyone at Jack Haywards Insurance  for all the support and guidance you offered to me with my recent claim. 
I was saddened to have to contact you initially as I was very upset by the damage my harp had sustained I think I was a bit in shock too. 
Not having made a claim before I did not know what to expect either but you offered me a route forward and supported onward enquiries by advising me of possible avenues to pursue in determining the cause of the damage. I really appreciate your professional caring response which clearly made this upsetting experience easier for me to cope with. 
With no hesitation I will recommend  your company to others."
Elizabeth Wilkinson.

​"Our instruments mean so much to us, why wouldn't you want to insure them with the best? Iain and his team were fantastic when I had to claim for a broken string bar; they were so efficient but more than that, they really understood how attached I am to the harp. I cant believe how quickly the claim was processed, thanks to all of you at Jack Hayward Insurance."
 Sarah Shephard 

​Alternatively please feel free to contact us via phone or email and we will be happy to assist.

Email Us

[email protected]

Call us

0118 384 2025

The office is open 10am 6:30pm Monday - Friday

Just a quick note to say how pleased I am with your service in regards to our claim. Jack Hayward Insurance made our claim quick and effortless. Many thanks for your support during this claim. 
​- Pam