Testimonials

We are rightly proud of our efficient handling of claims, but do not take our word for it, here is a small collection of comments we have received at the end of handling our customers claims.

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"I am extremely pleased with the efficiency of the claim process and I really want to thank Iain for the assistance. Having to deal with insurance claims is usually stressful, but the services of Jack Hayward Insurance made it manageable and pretty straight forward. I will definitely choose them again!"  
Alba

"I just wanted to thank you and everyone at Jack Haywards Insurance  for all the support and guidance you offered to me with my recent claim. 
I was saddened to have to contact you initially as I was very upset by the damage my harp had sustained I think I was a bit in shock too. 
Not having made a claim before I did not know what to expect either but you offered me a route forward and supported onward enquiries by advising me of possible avenues to pursue in determining the cause of the damage. I really appreciate your professional caring response which clearly made this upsetting experience easier for me to cope with. 
With no hesitation I will recommend  your company to others."
Elizabeth

"Our instruments mean so much to us, why wouldn't you want to insure them with the best? Iain and his team were fantastic when I had to claim for a broken string bar; they were so efficient but more than that, they really understood how attached I am to the harp. I cant believe how quickly the claim was processed, thanks to all of you at Jack Hayward Insurance."
 Sarah​

"Just a quick note to say how pleased I am with your service in regards to our claim. Jack Hayward Insurance made our claim quick and effortless. Many thanks for your support during this claim."
​​Pam

​"A reliable and efficient service. I have been your client for over 20 years and they have always acted with the utmost efficiency and professionalism.   In my years as a customer I’ve had two spectacular claims on both occasions they were helpful, understanding, supportive and efficient with paper work, estimates and repairs."
​Gabriella

"You and Candice made the entire process as easy and smooth as possible all the way through. It really couldn’t have been better. I’m so grateful for your efficient help with this claim." 
Siobhan

"As a multi-instrumentalist I have always insured my instruments with Jack Hayward Insurance and have nothing but the highest praise for the efficient service they provide. An extremely costly repair to the soundboard of my harp was dealt with to my complete satisfaction some years ago, with a suitable interim replacement offered even though I didn’t need it on this occasion. A recent major disaster to my bassoon was similarly effected by way of a single email, even including retrospective petrol expenses for two round trips to the specialist repairer! Adding new instruments (or removing old ones) is dealt with seamlessly and efficiently, ensuring instant cover from the moment details are provided. 
I recommend Jack Hayward Insurance to all my friends and pupils and am eternally grateful for the excellent service they have provided for me over the years. Well done!"
Stewart