Testimonials

If you are still unsure over whether to choose our services or not, don't just take our word for it.  Read what our customers have to say.

​"A reliable and efficient service. I have been your client for over 20 years and they have always acted with the utmost efficiency and professionalism.   In my years as a customer I’ve had two spectacular claims on both occasions they were helpful, understanding, supportive and efficient with paper work, estimates and repairs."
​Gabriella Dall'Olio

"Thanks so much for letting us know. The payment arrived in our account today.
 Thanks again for dealing with Eleri's claim so efficiently and helpfully"
Jon on behalf of Eleri. 

"Jack Hayward Insurance Services handled my claim professionally, pleasantly and quickly with minimum fuss.  I am very grateful to Iain and am happy to recommend Jack Hayward"
Julia.

"You and Candice made the entire process as easy and smooth as possible all the way through. It really couldn’t have been better. I’m so grateful for your efficient help with this claim." 
Siobhan Armstrong

"I use Jack Hayward! Have done for years and Iain is brilliant!"
​Anita Aslin

"The service and care you offer is second to none  Thank you"
Caroline Greenwood

"I am extremely happy with the service provided by Jack Hayward Instrument Insurance. It has been a very straightforward process in making a claim as I have been clearly guided through the steps. It was also a lot easier than I expected! The staff have been very friendly and helpful during the whole process and it made the period of repair work on my harp much easier to deal with. Many, many thanks for everything that you have done for me - it's so appreciated!"
Lucie Hendry
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"Thanks very much for the information and your service. It's really refreshing to deal with real people when making a claim. Not only have we saved money by insuring through you  but additionally we have experienced  a quality of service second to none."
Tim Griffiths 

"Just a quick note to say how pleased I am with your service in regards to our claim. Jack Hayward Insurance made our claim quick and effortless. Many thanks for your support during this claim."
​Pam 

I have just renewed again with Iain Hayward, who has taken over the Jack Hayward Insurance. He was incredibly helpful and professional. I have 5 harps to insure, and he gave excellent advice especially on what to do when hiring out harps so that I would be fully covered." 
Eira Lynn Jones

"I have had all my harps insured with Jack hayward Insurance for many years and it’s great to know they are just a phone call away in an emergency! They offer an excellent policy that’s great value for money  - with the option of including extras like public liability insurance and cover for accessories like trollies, stills etc. They are great value and making small changes to existing cover is never a problem. I recommend them to all my pupils. Brilliant service."
Emma Graham 

​"As a multi-instrumentalist I have always insured my instruments with Jack Hayward Insurance and have nothing but the highest praise for the efficient service they provide. An extremely costly repair to the soundboard of my harp was dealt with to my complete satisfaction some years ago, with a suitable interim replacement offered even though I didn’t need it on this occasion. A recent major disaster to my bassoon was similarly effected by way of a single email, even including retrospective petrol expenses for two round trips to the specialist repairer! Adding new instruments (or removing old ones) is dealt with seamlessly and efficiently, ensuring instant cover from the moment details are provided. 
I recommend Jack Hayward Insurance to all my friends and pupils and am eternally grateful for the excellent service they have provided for me over the years. Well done!"
Stewart Green

"I am extremely pleased with the efficiency of the claim process and I really want to thank Iain for the assistance. Having to deal with insurance claims is usually stressful, but the services of Jack Hayward Insurance made it manageable and pretty straight forward. I will definitely choose them again!"  
Alba Chiara Di Bari

"I just wanted to thank you and everyone at Jack Haywards Insurance  for all the support and guidance you offered to me with my recent claim. 
I was saddened to have to contact you initially as I was very upset by the damage my harp had sustained I think I was a bit in shock too. 
Not having made a claim before I did not know what to expect either but you offered me a route forward and supported onward enquiries by advising me of possible avenues to pursue in determining the cause of the damage. I really appreciate your professional caring response which clearly made this upsetting experience easier for me to cope with. 
With no hesitation I will recommend  your company to others."
Elizabeth Wilkinson

" Was with Allianz, changed to Jack Hayward as it was much cheaper."
Oona Linnett

"I have been with Jack Hayward (Iain Hayward) for over 25 years, and they have always been very helpful and very reasonable price too. They were fantastic when I needed to make a claim for one of my pedals, and fantastic advice for hiring out too. Discount for my students who insure through him too, along with UKHA discount. Couldn't fault their service at all!"
Angharad Edwards

"Our instruments mean so much to us, why wouldnt you want to insure them with the best? Iain and his team were fantastic when I had to claim for a broken string bar; they were so efficient but more than that, they really understood how attached I am to the harp. I cant believe how quickly the claim was processed, thanks to all of you at Jack Hayward Insurance."
 Sarah Shephard ​

"They're very helpful, knowledgable and competitive"
​Rachael Gladwin

"Easy to deal with and he's started updating the harp values automatically."
Eleri Angharad Pound

"I've been with Jack Hayward for 30 years now and really happy"
Helen Leitner

"I have been with Jack Haywood since I started with the trad. harp. Now have all mine including the classical with him. Have never had a single issue. Very helpful and approachable." 
Balbás Sarado McCartan

"I would really like to thank you for all the many years you have arranged my insurance for me, it has always been extremely efficient service and very pleasant when I have had an opportunity to talk to you – so I just wanted to thank you really. 
– it’s always been nice getting in touch with you all there… obviously only very lovely and wonderful people work there!"  -
Bronwen Morgan-Thomas

"I’ve never claimed for anything on insurance before so I was a bit apprehensive but I shouldn’t have been. Everyone was very friendly and helpful and sorted my claim with very little fuss. Thanks so much!"
Sarah Rees

"Thank you for dealing with my claim so efficiently.The damage to my  harp was a very upsetting experience, and your swift actions were so reassuring. I was able to ask a trusted repairer who did a great repair and I did not have to worry about finding funds as it was all dealt with by you. Thank you so much. I especially appreciated the telephone conversations and the personal service. I really can’t think of any improvements."
Lynne Watkins